Returns

Bardot may exchange or give a credit note (valid for 3 months from issue date) for a change-of- mind purchase, subject to the following conditions:
•    Goods must be returned within 14 days of purchase with the original receipt
•    Does not apply to goods reduced for sales purposes
•    Does not apply to sales of accessories, hosiery, lingerie or swimwear
•    Goods that are worn, washed, used, soiled or damaged by the customer will NOT be exchanged
•    Shipping and handling costs are not refundable

Refunds will only be granted on damaged or faulty goods.  If you are unsure whether you are eligible for an exchange, please email us immediately.

How to exchange

If you believe you have met our return conditions you can exchange your purchase at any Bardot store, subject to Store Manager’s approval.*

Alternatively, you can send your purchase back with your original receipt and fill in your new order/s with an exchange form. Please download the exchange form here (.pdf 141kb).

Please send it back to:

It is recommended  that you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Bardot or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.

Defective and damaged products
Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. If you receive a damaged or defective item please contact Bardot immediately once you have received your order.

Size change
Bardot is happy to provide a size exchange.  However, postage, handling and return delivery charges are at your expense.
*For Australian customers only